Versand

Last updated: 13 August 2026 This Shipping Policy applies to all orders placed on apsogo.com, operated by TD NUTRITION LTD, 20-22 Wenlock Road, London N1 7GU, United Kingdom. Where we ship We currently ship to the United Kingdom and all EU member states. Orders are dispatched from fulfilment centres located in the UK (for UK orders) and within the EU (for EU orders), so you will not be charged additional customs duties or import fees on delivery. Shipping costs Destination Method Cost Free shipping United Kingdom Standard £3.50 Free on orders over £25 United Kingdom Express £5.00 Free on orders over £25 Germany Express €3.49 Free on orders over €20 Rest of the EU Standard €5.00 Free on orders over €20 The exact shipping cost for your order is always shown at checkout before you pay. Processing and delivery times Orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays are processed on the next business day. Estimated delivery times after dispatch: • United Kingdom: 1–3 business days • European Union: 2–5 business days These are estimates, not guarantees. During busy periods (for example around public holidays) delivery may take slightly longer. Order tracking Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active. Multiple parcels If you order several items, they may be dispatched from different fulfilment centres and arrive in separate parcels, possibly on different days. You will not be charged extra shipping for split deliveries. Incorrect address Please double-check your delivery address at checkout. If you notice a mistake, contact us at contact@apsogo.com as soon as possible. We can usually correct an address before dispatch, but once a parcel has shipped we are unable to redirect it. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer's expense or refunded excluding the original shipping cost. Failed or delayed delivery If your order has not arrived within 10 business days of dispatch, please contact us and we will investigate with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund – your choice. Damaged on arrival If your order arrives damaged, please contact us within 48 hours of delivery with photos of the parcel and the affected items. We will send a replacement or refund the damaged items. Please do not dispose of the items until we have resolved your claim. Contact Questions about shipping? Contact us: TD NUTRITION LTD
20-22 Wenlock Road, London N1 7GU, United Kingdom
Email: contact@apsogo.com
Phone: +44 2080891190