Refund policy

Last updated: 16 October 2026

This Refund Policy applies to all orders placed on apsogo.com. The seller is TD NUTRITION LTD, 20-22 Wenlock Road, London N1 7GU, United Kingdom ("we", "us"). APSOGO is a brand of TD NUTRITION LTD.

Summary

  • 14-day legal right to cancel for consumers in the UK and the EU.
  • 30-day returns promise for unopened products.
  • Returns are free: we send you a prepaid return label.
  • Damaged, faulty or wrong items are replaced or refunded, opened or not.

1. Your 14-day right to cancel (UK and EU)

If you are a consumer, you have the right to cancel your contract within 14 days without giving any reason. The cancellation period ends 14 days after the day on which you, or a person you name (other than the carrier), receive the goods. If your order is delivered in several parcels, the period ends 14 days after you receive the last parcel.

To cancel, you must tell us of your decision with a clear statement, for example by email to contact@apsogo.com or by post to TD NUTRITION LTD, 20-22 Wenlock Road, London N1 7GU, United Kingdom. You may use the model cancellation form below, but you do not have to. It is enough to send your cancellation before the 14-day period ends.

Effects of cancellation. If you cancel, we will refund all payments we received from you, including the standard delivery costs (but not any extra cost if you chose Express delivery), without undue delay and at the latest within 14 days of the day we receive your cancellation. We use the same payment method you used for the original order, unless you expressly agree otherwise, and you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have supplied proof that you have sent them, whichever is earlier.

Please send the goods back without undue delay and at the latest within 14 days of telling us that you are cancelling. We will send you a prepaid return label and pay the cost of returning the goods. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to check their nature, characteristics and functioning.

Exception. The right to cancel does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery. This applies to our food products once their original seal has been opened.

2. Our 30-day returns promise

In addition to your legal rights, you can return unopened products within 30 days of delivery, for any reason. Products must be unused and in their original sealed packaging. Email contact@apsogo.com with your order number and the items you want to return, and we will send you a prepaid return label with instructions. Please request your return before sending anything back, so that we can send you the correct label.

3. Damaged, faulty or wrong items

Please check your order when it arrives. If an item is damaged, faulty, or not what you ordered, contact us as soon as possible, ideally within 48 hours of delivery, with a photo of the parcel and the affected items. We will send a replacement or refund the affected items, whether opened or not. Please keep the items until your claim has been resolved.

This does not affect your statutory rights. If you are a consumer in the UK, the Consumer Rights Act 2015 gives you rights if goods are faulty or not as described. If you are a consumer in the EU, you have a legal guarantee of conformity under the law of your country.

4. Refunds

Refunds for cancellations are made within the time limits in section 1. For returns under our 30-day promise, we refund the price of the returned items to your original payment method within 14 days of receiving them. Your bank or card provider may need a few extra days to post the refund. If you return part of a discounted order, we refund the amount you actually paid for those items.

5. Exchanges

The quickest way to exchange an item is to return it as described above and place a new order for the item you want.

6. Cancelling before dispatch

If your order has not been dispatched yet, email contact@apsogo.com and we will cancel it and refund you in full.

7. Contact

TD NUTRITION LTD
20-22 Wenlock Road, London N1 7GU, United Kingdom
Email: contact@apsogo.com
Phone: +44 7488848657

Model cancellation form

(Complete and return this form only if you wish to cancel the contract.)

To: TD NUTRITION LTD, 20-22 Wenlock Road, London N1 7GU, United Kingdom, email: contact@apsogo.com

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.