Refund policy

Last updated: 14 August 2026 This Refund Policy applies to all orders placed on apsogo.com, operated by TD NUTRITION LTD. 30-day returns You have 30 days after receiving your order to request a return. Because we sell food products, an item is eligible for return only if it is unopened, unused and in its original sealed packaging. For hygiene and food safety reasons we cannot accept returns of opened food products - but if anything is wrong with what you received, see “Damages and issues” below and we will make it right regardless. You will also need your order number or proof of purchase. How to start a return Email us at contact@apsogo.com with your order number and the items you want to return. If your return is accepted, we will send you a prepaid return shipping label, together with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Returns should be sent to: TD Nutrition LTD
Unit 9, Horizon Park
Innovation Close
Poole, BH12 4FP
United Kingdom Damages and issues Please inspect your order on arrival. If an item is damaged, defective, or if you received the wrong item, contact us within 48 hours of delivery with a photo of the parcel and the affected items. We will send a replacement or refund the affected items - opened or not. Please do not dispose of the items until we have resolved your claim. EU 14-day right of withdrawal If your order is delivered within the European Union, you additionally have the right to cancel your order within 14 days of receiving it, for any reason and without justification. The same condition applies: food items must be unopened and in their original sealed packaging. To exercise this right, email contact@apsogo.com within the 14-day period. Non-returnable items • Opened or unsealed food products (hygiene and food safety) • Gift cards Refunds Once we have received and inspected your return, we will notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact@apsogo.com. Exchanges The fastest way to exchange an item is to request a return for the item you have and place a new order for the item you want. Contact TD NUTRITION LTD
20-22 Wenlock Road, London N1 7GU, United Kingdom
Email: contact@apsogo.com
Phone: +44 2080891190